This position reports to the Program Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy video call and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
• Work intimately with members and coordinate their projects
• Provide stellar customer satisfaction at all times
• Schedule and facilitate weekly stand-ups to identify blockers and communicate process updates
• Partner with Design teams to ensure that members are communicating effectively
• Monitor ticketing system to ensure appropriate routing, notifications, tracking conventions, and change management
• Use a wide variety of software systems to navigate and anticipate problems before they occur
• Working internally with other departments to ensure that a quality product is delivered in a timely manner
• Meeting all performance and quality metrics
• Facilitate design with teams
Basic Qualifications
• Associate’s Degree
• Customer service experience
• Experience working with high-volume processes
• Working knowledge of Microsoft Office Applications
• Authorized to work in the US without sponsorship
Preferred Qualifications
• Bachelor's degree preferred
• Aptitude to quickly learn new systems and software
• Ability to multi-task & prioritize, with strong organizational and follow-up skills
• Excellent oral and written communication skills
• UX (User Experience) design and facilitate design meetings
Apply now
0 Comments